Problem solving

QSoftware installation This section describes how to configure the hardware environment?

A

Small scale 500-5000 points -i5 2.8GHz/8G/512G

5000-50000 point scale -i7 3.0GHz/16G/1T


QWhich systems are currently supported by the software installation environment?

A

SCADA software supports Windows 10 and Windows Server 2019。And it is recommended to install in the enterprise or professional version of the system, win11 is still doing compatibility testing, installation may be risky, if there is a problem can contact the official technical personnel。

QWhat are the precautions for software installation?

A

1. Try to install the enterprise or professional version of Windows 10 or win server2019 operating system on the installation specification

2. Ensure that the computer antivirus software and firewall are disabled before installation。

3. Make sure to run the installer as an administrator before installing。

4. Decompress the installation package before installation. Do not click Setup in the package to start software installation。

5.The installation directory must contain no Chinese characters and contain only one directory

QOpen the project management page and pop-up "Failed to connect to the configuration server" or "Failed to connect to the configuration server open, will switch to read-only mode open"

A

Treatment method:

1. First check whether the key service sequence is stored in the task manager of the brain, open the task manager and find it

“ConfigurationService.exe ", if it does not exist, then go back to the InPlant SCADA installation directory to find the program, run it manually, run the method, right-click and select "Run as administrator"


QWhy is "Fatal error: TextDatabase is not ready" displayed when I open the Project management page?

A

Workaround: Find "VFTextSrv" in the installation directory.exe ", right click and select "Run as administrator"

QWhy is the message "Project is in check out configuration, please save to configuration server and then back up" displayed during project backup?

A

The problem is that the system is still developing the configuration to prevent file loss. The solution is to open the configuration software, right-click the project and save it to the configuration server

QOpen the network architecture why can't I change the node and server IP?

A

See whether there is a small lock at the N sub-project, this situation is not saved to the configuration server at the configuration development software, the solution is to open the configuration software, right-click the project to save to the configuration server, and then re-enter the network architecture page to modify the IP

QHow do I change the IP address of the configuration server?

A

Because any node in the network structure can be used as a configuration server。Therefore, when the IP address of the configuration server is on which computer, the valid IP address of the computer is automatically obtained, and the configuration server IP address cannot be changed。If the computer has multiple IP network cards, then it will obtain multiple IP, but the actual project is used, it is recommended not to have too many IP, will affect the operator node and the server communication!

QWhen the configuration is published, the operation node and server node prompt "Offline".

A

1. Check whether the configuration service in the lower right corner is normally enabled?If yes, proceed to step 3, if no, proceed to step 2,

2. Locate the CfDown file in the installation directory and open it as an administrator。

3. cmd opens the command prompt to ping the operation node and check whether the IP address is online。

4. If the IP address is incorrect, adjust the IP address of the computer network adapter or the IP address of the engineering data server。

5, although the computer network card IP will be set, but the IP network card needs to be enabled, such as connecting to the local area network or equipment, otherwise only set the IP address does not take effect, SCADA software is not able to obtain a valid IP address。


QWhy does the software new project prompt "No valid IP address has been obtained, the new project failed"?

A

This prompt occurs because although manual IP is set for the computer network card, the network card does not actually start and needs to be connected to the device or local area network。Use CMD to ping the set IP address to check whether the communication is successful。

SCADA service
0571-88851888(Switchboard)
PLC business
0571-88851888(Switchboard)
  • Zhongkong Science Park, No. 309, Liuhe Road, Binjiang District, Hangzhou
InPlant SCADA software download
* 姓名
* Mobile phone number
* Verification code Get verification code
Cooperation registration form
Intended products (multiple options) Central control SCADA     Central control PLC
* 姓名
* 电话
单位
职位
Requirement specification
* Verification code

    Consulting contact

SCADA Service: 0571-88851888(switchboard)
PLC business: 0571-88851888(switchboard)